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Warranty support, made simple

Tell us about your cable, add your documents, then verify the customer’s phone. We’ll guide you one step at a time.

Cable warranty policy

  1. 1Product
  2. 2Describe the fault
  3. 3Customer’s mobile number

Product

Product not listed? Contact 0777240004 for assistance.

Open the calendar, choose the month and year separately, then select a day. Claims support purchases made within the last year.

Dealer details (required for dealer purchases only)

Describe the fault

Enter the packet-label serial number exactly as printed. If it is rejected, check the label or contact Toyosuper for assistance.

PDF preferred. For a photo, use at least 1600 × 1200 px (4:3), photograph the entire document flat, and keep every edge and printed number readable.

PDF preferred. For a photo, use at least 1600 × 1200 px (4:3), photograph the entire document flat, and keep every edge and printed number readable.

Upload clear JPG/PNG photos or PDF scans, up to 4 MB each. Images must be at least 100 pixels per side and at most 20 megapixels. Only our authorised review team can access these documents. Keep the originals and the defective cable.

Read the warranty card details before agreeing

These sections are the readable online explanation of the supplied Grade 1 and Grade 2 printed warranty cards. Please read them before checking the consent box.

30-day manufacturing-defect cover — Grade 01 and Grade 02

  • A one-for-one replacement warranty covers the following manufacturing defects within 30 days of the original purchase invoice date.
  • The cable is the correct model for the vehicle, but its length or dimensions are defective.
  • A factory defect causing rust or jamming prevents installation.
  • Cable terminal ends loosen or detach during installation or within the warranty period.
  • Essential components are missing or incorrectly fitted.

One-year corrosion cover — Grade 01 stainless steel only

  • A one-for-one replacement warranty applies where corrosion or rust completely impairs the cable’s normal operation, within one year of the original purchase invoice date.
  • This is not a general one-year warranty for every fault or cosmetic surface rust. Grade 02 does not receive this additional one-year cover.

How to submit and what to keep

  • Verify the actual customer’s mobile number, select the product and grade, enter the purchase date and purchase source, describe the problem, and upload the original purchase invoice and warranty card.
  • Keep the defective cable, original dealer invoice, original warranty card and packet label. The packet-label serial number is required for an online claim.
  • We confirm receipt by SMS, review the documents and contact you manually. If approved, an approval SMS goes to the verified customer’s phone. Online approval does not itself arrange a refund or move replacement stock.

Exclusions and inspection

  • Incorrect installation, misuse, alterations and natural wear caused by excessive use are excluded.
  • The cable must be installed by a qualified, experienced technician.
  • Damage from natural disasters, electrical faults or accidents, war, civil disturbances, or use beyond the manufacturer’s intended purpose is excluded.
  • The printed card excludes liability for accidents, inability to drive and other losses or compensation arising from cable failure.
  • All returned claims are subject to internal inspection. Tests may be needed to identify the cause. Claims that do not meet the warranty conditions may be rejected after review.

Installation and care

  • Show the installation instructions to your garage technician. The card describes these cables as maintenance-free: after lubrication at installation, removal for repeated lubrication is not required.
  • For help with your claim, call Toyosuper (PVT) LTD on 0777240004.

Cable warranty policy

Customer’s mobile number

Submitting for a customer? Enter the actual customer’s mobile number, not the dealer’s. The customer must verify the code. Receipt and approval messages go to this number.