Terms of sale

1. About these terms

These terms apply when you buy from Toyosuper (PVT) LTD (“Toyosuper”, “we”, “us”) through toyosuper.com, by phone or WhatsApp, or at our store, and when you use the website. Registered dealers and suppliers also have their own terms: the Dealer terms (in the dealer portal) and the Supplier and marketplace terms.

2. Who sells the product

Toyosuper (PVT) LTD sells Toyosuper-branded products and may also sell genuine products supplied or manufactured by other businesses. The product page, packaging or invoice identifies the relevant brand where available. A third-party brand remains responsible for its own trademarks, technical specifications and any separate manufacturer warranty.

Listings published by independent suppliers on the Toyosuper platform are sold by those suppliers, not by Toyosuper, unless we say otherwise in writing. See the Supplier and marketplace terms.

3. Product information and vehicle fitment

Images, descriptions, measurements, part numbers and vehicle-fitment guidance are provided to help you choose. Colours and packaging may vary, and third-party information may be updated by its manufacturer or supplier.

Parts differ between suppliers, vehicles, models, years and variants. Before ordering, check the part number, model, year, variant and installation requirements, and compare with the old part where you can. A verified vehicle match is guidance based on the information and CR evidence available to Toyosuper; final installation suitability must still be checked by a competent technician. You are responsible for choosing the correct item.

4. Prices, Request price and Price on request

• Prices are shown in Sri Lankan rupees. The checkout shows the item price, any discount and the known delivery charge before you confirm.
• We may correct an obvious price or description error before we accept your order. If we do, we will tell you and you may cancel.
• Some items are marked Price on request, with a Request price button. No price is published for them online. When you send a request, we reply with a price and availability. That reply is a quotation, not a sale: the sale is made only when you accept it and we confirm the order.
• If your order includes a Price on request item, we confirm its price with you before we accept the order. You can remove the item if you do not agree.
• Coupons and offers apply only as stated on the offer and cannot be exchanged for cash.

5. Placing an order and order acceptance

Placing an order, purchase request or pre-order is an offer to buy. You verify your mobile number with a one-time code before the order is placed. An automated message, SMS, e-bill link, OTP verification or payment only confirms that we received the request; it is not acceptance. A sale is accepted when Toyosuper confirms the order for fulfilment.

We may decline or cancel an order before acceptance, for example where stock is not available, a price or description was clearly wrong, delivery details cannot be confirmed, or we suspect fraud. If we cannot accept an order you have already paid for, we reverse or refund that payment through the appropriate channel.

6. Payment options

Pre Paid Delivery (Pay Now)

Pay the full invoice value by bank transfer before dispatch. We send the bank details after you order. Goods are dispatched after the payment is received in Toyosuper’s account.

Cash On Delivery (Pay at Delivery)

Pay the courier the invoice value and the courier fee when the parts arrive. Cash On Delivery has its own delivery rate, shown at checkout.

Visit Store (Come & Buy)

Collect from our store and pay there. There is no delivery fee.

All goods are sold for payment of 100% of the invoice value. We do not supply goods on sale-or-return, consignment or shared terms. Dealer credit is available only under a separately signed dealer credit agreement.

The website does not currently collect card payments. Card payments will be processed by the bank or authorised payment-gateway provider displayed at checkout if card payment is offered in future. Toyosuper will never ask you to send a card number, PIN, CVV or OTP by chat, email or telephone. Only pay into a bank account that Toyosuper (PVT) LTD has given you in an official Toyosuper message, and contact us if you are unsure. If a payment appears duplicated, failed or reversed, keep the bank reference and contact us before paying again.

7. Delivery, collection and checking your goods

Available delivery or collection methods, estimated timing and charges are shown or confirmed for the order. Estimates are not guaranteed where delays are outside reasonable control. Provide complete contact and address details and keep the order confirmation and invoice.

Check the parcel or collected goods as soon as you receive them. Report missing, incorrect, visibly damaged or transit-damaged goods as soon as possible, preferably the same day, with the order number, packaging and photographs so that the responsible party can investigate.

8. Returns, refunds and warranty

Sold goods are not refunded or exchanged, except under a valid warranty claim. The full rules are in the Returns and refunds policy and the Warranty policy.

9. Installation, use and safety

Automotive parts must be inspected and installed by a suitably competent technician using the correct tools, specifications and related components. Stop using a vehicle or part where a defect, warning, leak, abnormal operation or unsafe condition is suspected. Toyosuper may require installation records, diagnostic reports, the removed part and related components to tell a product defect apart from incorrect fitment, external damage, wear or another vehicle fault. Do not alter, dismantle or discard a disputed product unless safety requires it or Toyosuper gives written instructions.

10. Accounts, sign-in and security

You can check out as a guest with a verified mobile number, or sign in with OneVault to keep your orders, vehicles and wishlist. Dealers and suppliers sign in with their registered mobile number and a one-time code. You are responsible for accurate information and for protecting your phone, account and verification codes. Never share a verification code with anyone, including someone who says they work for Toyosuper.

Do not submit false orders or claims, impersonate another person, probe security, upload unlawful material or interfere with the website. We may pause a transaction or account access while investigating suspected fraud, misuse, security risk or legal compliance, and we keep the records needed for disputes and legal obligations.

11. Website content and automated access

The website, its product catalogue, descriptions, photographs, part-number and vehicle-fitment data, prices, catalogues and design are owned by Toyosuper (PVT) LTD or its licensors. You may view and share product pages for personal or business purchasing. You may not scrape, crawl, harvest or copy the catalogue, prices or images by automated means, reverse engineer or attempt to access the website’s software, or use its content or data to build a competing catalogue, marketplace or service, without Toyosuper’s written permission. Search engines and AI assistants may read the public store pages as allowed by our robots.txt file. Toyosuper and the Toyosuper logo are trademarks of Toyosuper (PVT) LTD; other brand names belong to their owners.

12. Limits of liability

Toyosuper is not responsible for:

• indirect or consequential losses, such as loss of income, business or vehicle use;
• loss caused by incorrect customer information or the purchase of the wrong part;
• loss caused by incorrect or unauthorised installation, misuse, accident or normal wear; or
• sales between customers and independent suppliers on the platform, where Toyosuper is not the seller.

Our total liability for an order is limited to the price paid for the goods concerned.

13. Events outside reasonable control

Toyosuper is not responsible for delay caused by transport disruption, severe weather, fire, epidemic, public-authority action, import restriction, telecommunications failure, supplier interruption or another event outside its reasonable control. We will take reasonable steps to reduce the effect and contact the customer where an accepted order is materially affected.

14. Entire agreement, severability and no waiver

The accepted order, applicable product page, invoice, written warranty and these terms form the recorded agreement. Sales staff and online content cannot vary a warranty or accept liability unless Toyosuper confirms the change in an authorised written record. If one provision is unlawful or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver of that right.

15. Governing law

These terms and every sale under them are governed by the laws of Sri Lanka.

16. Changes and contact

We may update these terms when our operations, payment options or the law change. The terms that applied when your order was accepted continue to apply to that order. Questions about an order, payment or policy can be sent to info@toyosuper.com, raised through our contact page or discussed on 0777240004.